Roles of a business- A Summary

There are different levels in a business management system and these are handled by four different roles. Each has its own set of responsibilities to take and an employee can handle all four of these if he has the skill to do so. These roles are business leaders, process owner, operational manager and process operator. Learn theĀ roles of a business.

The first role is the business leader. They are the ones who will design the business plan and resource management plan that will drive the organization to success. The corporate leaders are responsible for defining the business objectives needed to achieve their goals. This entails a thorough analysis of the organization’s vision, mission and values. Leaders directly below the corporate leaders are usually tasked to disseminate the objectives constructed and formulate additional objectives to apply in their specific department which is in parallel with that of the main objectives defined by the senior leaders.

The second role is the process owner. They are tasked to formulate the processes to be taken to achieve the objectives set by the corporate leaders. They create the documents, update it and approves work instructions that will support the business plan. Sometimes, a process improvement team is also formed to assist the process owner in making the performance process more efficient. They are the only ones who has the authority of changing the current process and is responsible for managing the entire process creation and improvement cycle. The process owner follows the plan, do, check and act cycle.

The third role is the operational manager. They are tasked to gather the processes and resources to create an entity that will perform the actions to be taken. They are the ones who will find the right people to form a team that will perform the actions necessary to achieve the goals. They are also the ones responsible for ensuring that these people will have the necessary tools,equipment and technology needed to perform the actions set. Like the process owner, the operational manager also follows the plan, do, check and act cycle.

The fourth role is the process operator. All the plans, objectives and process designs will be reflected on the actions taken by the process operator. This means that, they are responsible for implementing the course of actions that needs to be taken for a process to succeed and eventually the success of the goals set by the corporate leaders.

The four roles go together in forming a complete management system. If one of these roles fail, the whole system will also fail. A well-defined corporate objectives and a competent workforce who will work to achieve surely promises a great future of your company.

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